Technology Selection

We value a strong relationship and proper software over a quick deal.

We provide complementary consulting to identify the right the contact center technology to meet your unique challenges. Our team will create custom Requirements Documents, and Decision Guides that guide you to the right technology solution. We represent almost every contact center technology provider, including CCaaS providers, WFM/WFO, Quality and Artificial Intelligence.

Where do you measure up?

Over the past few years many contact center leaders have learned moving to cloud based systems is a good move. What other technology systems are you not utilizing?

Cost

On-premises systems typically are an owned asset that require updates and a maintenance team. Every time you need an update to your software, there is a substantial cost, plus your software providers charge more and more for costly maintenance and professional services. With Cloud based technology, these costs are gone - while adding cutting edge business reporting and features.

Security

With on-premise systems, your internal teams must react and stay aware of threats, with Cloud based systems, your IT can focus on more productive activities to achieve company goals.

Flexibility

Cloud based systems are designed to eliminate most of the IT labor requirements and put control in the contact center’s hands. This allows a contact center to be more flexible to meet custom needs and respond to changes in the center.

Functionality

No more shopping for multiple technologies. Many CCaaS (Cloud) providers offer full omni channel capabilities along with ACD/IVR, call and screen recording, WFM/WFO, quality management, speech analytics, artificial intelligence and industry leading analytics and BI tools.

Summary

With Cloud based systems contact centers always know they have the latest and greatest technology, security, and functionality, all at a significant costs savings. Contact centers that have moved to the cloud are more agile, offer more customer channels and are better available to meet the customer’s ever-changing needs.

If you are looking at moving to the cloud, please email Eric at eric@ccproconsulting.com. Eric provides free education on functionality and technology options and can introduce you to the technology companies that best meet your unique needs.