Harmonized Contact Center
As we journey through Contact Center as a Service (CCaaS), we've explored many transformative topics that collectively contribute to...
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shane5428
- Dec 15, 2023
- 2 min
Harnessing AI to Deflect Repetitive Calls in Contact Centers
Greetings, Welcome back to our voyage through the intricate world of Contact Center as a Service (CCaaS). This week, we're diving into a...
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shane5428
- Nov 17, 2023
- 2 min
Navigating the Tech Landscape: Choosing the Right Contact Center Technology
Selecting the right technology for your contact center is more than a choice; it's a strategic decision that shapes customer experience...
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shane5428
- Nov 17, 2023
- 2 min
Remote Revolution: Reshaping the Contact Center Landscape
The shift towards remote work is redefining the contact center industry. This trend, accelerated by global events and technology,...
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shane5428
- Nov 17, 2023
- 2 min
Data-Driven Dialogues: Elevating Customer Interactions with Analytics
Data is the new currency of business success in the information age, especially in customer interactions. Data analytics is not just a...
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shane5428
- Oct 2, 2023
- 2 min
Scoring every single call! Is that possible?
Unlocking Performance Insights: The Power of Scorecard Analytics in CCaaS Hello there, Welcome back to our journey through the evolving...
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shane5428
- Oct 2, 2023
- 2 min
5 Quick things Ai is improving in the Contact Center
The AI Revolution: Transforming Contact Centers for a Better Customer Experience In the age of technology, artificial intelligence (AI)...
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shane5428
- Oct 2, 2023
- 2 min
Adapting to Working Remote
Remote Work Revolution: How Contact Centers Adapt to the New Normal Greetings, Welcome to our exploration of Contact Center as a Service...
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shane5428
- Oct 2, 2023
- 2 min
Ai Predictions in Contact Centers
AI Predictions: Elevating CSAT and Quality Assurance in Contact Centers Welcome back to our journey through the dynamic world of Contact...
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shane5428
- Oct 2, 2023
- 2 min
Virtual Agents & Chat Bots
Elevating Customer Support: The Evolution of Virtual Agents and Chatbots Hello there, Welcome to our journey through the ever-evolving...
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Eric Berg
- Dec 10, 2020
- 3 min
Why Contact Centers are Moving to the Cloud, and why you should too.
Over the past few years many contact center leaders have learned moving to cloud based systems is a good move. With the onset of...
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Eric Berg
- Nov 11, 2020
- 4 min
When to Bring in a Contact Center Consultant or Call Center Consultant
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve...
127 views0 comments
Eric Berg
- Oct 20, 2020
- 4 min
Changing Technology - Steps to follow.
Customer behaviors are changing, and technology is changing to keep up with them. The question is, Are you? Keeping up with the changing...
19 views0 comments
Eric Berg
- Oct 22, 2019
- 5 min
Controlling Attrition in a tight economy
6 Questions to ask about retention According to the Bureau of Labor Statistics, the current unemployment rate is the lowest in 48 years....
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Eric Berg
- Oct 22, 2019
- 5 min
Five tips to effectively manage your at home workforce.
As contact center leaders, we are constantly being asked to do more with less; but still provide an exceptional customer experience....
33 views0 comments
Eric Berg
- Oct 22, 2019
- 5 min
Is Outsourcing right for you? A simple guide to help get you started
Outsourcing your call center can be a daunting proposition. The service your customers’ receive is a differentiator of your business and...
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