Eric BergDec 10, 20203 minWhy Contact Centers are Moving to the Cloud, and why you should too. Over the past few years many contact center leaders have learned moving to cloud based systems is a good move. With the onset of...
Eric BergNov 11, 20204 minWhen to Bring in a Contact Center Consultant or Call Center ConsultantContact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve...
Eric BergOct 20, 20204 minChanging Technology - Steps to follow. Customer behaviors are changing, and technology is changing to keep up with them. The question is, Are you? Keeping up with the changing...
Eric BergOct 22, 20195 minControlling Attrition in a tight economy6 Questions to ask about retention According to the Bureau of Labor Statistics, the current unemployment rate is the lowest in 48 years....
Eric BergOct 22, 20195 minFive tips to effectively manage your at home workforce.As contact center leaders, we are constantly being asked to do more with less; but still provide an exceptional customer experience....
Eric BergOct 22, 20195 minIs Outsourcing right for you? A simple guide to help get you startedOutsourcing your call center can be a daunting proposition. The service your customers’ receive is a differentiator of your business and...