Why Contact Centers are Moving to the Cloud, and why you should too.
Over the past few years many contact center leaders have learned moving to cloud based systems is a good move. With the onset of...
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Eric Berg
- Nov 11, 2020
- 4 min
When to Bring in a Contact Center Consultant or Call Center Consultant
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve...
114 views0 comments
Eric Berg
- Oct 20, 2020
- 4 min
Changing Technology - Steps to follow.
Customer behaviors are changing, and technology is changing to keep up with them. The question is, Are you? Keeping up with the changing...
16 views0 comments
Eric Berg
- Oct 22, 2019
- 5 min
Controlling Attrition in a tight economy
6 Questions to ask about retention According to the Bureau of Labor Statistics, the current unemployment rate is the lowest in 48 years....
23 views0 comments
Eric Berg
- Oct 22, 2019
- 5 min
Five tips to effectively manage your at home workforce.
As contact center leaders, we are constantly being asked to do more with less; but still provide an exceptional customer experience....
32 views0 comments
Eric Berg
- Oct 22, 2019
- 5 min
Is Outsourcing right for you? A simple guide to help get you started
Outsourcing your call center can be a daunting proposition. The service your customers’ receive is a differentiator of your business and...
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