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About ContactCenterPRO

Established in 2017 by industry leader Eric Berg, ContactCenterPRO Consulting brings over three decades of collective experience in the realm of contact centers. Our journey began from humble beginnings as frontline agents, ascending the ranks to ownership, affording us a full 360-degree insight into the industry.

 

Over the years, our evolution has seen us transition from operational leadership to a premier consultancy, adept at guiding organizations through transformative processes to optimize their contact center strategies. From navigating vendor selections to enhancing agent engagement and spearheading innovative remote work initiatives, our comprehensive suite of services addresses the diverse needs of modern contact center operations.

 

Beyond our consultancy role, we view ourselves as steadfast partners in your journey towards operational excellence. Our commitment to fostering enduring client relationships is underscored by our impeccable track record of achieving 100% retention with over 100 clients.

At ContactCenterPRO Consulting, we bring unparalleled industry expertise coupled with a passion for delivering tangible results. Your success is our ultimate priority, and we're honored to embark on this transformative journey with you.

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Eric Berg

Eric Berg is the driving force behind ContactCenterPRO Consulting, boasting over 30 years of unmatched expertise in contact center leadership, technology implementation, and innovative strategy. As a co-founder and board member of the Midwest Contact Center Association, columnist for The Contact Center Pipeline, and a national speaker, Eric has shaped industry standards and best practices. His consulting spans free guidance on outsourcing, technology selection, agent engagement, and executive training, embodying a commitment to excellence and positive change. Specializing in a broad spectrum of sectors including retail, healthcare, and finance, Eric's approach integrates expert knowledge with a genuine passion for enhancing customer and employee satisfaction. A mentor and visionary, Eric's work is dedicated to fostering growth, strategic innovation, and kindness within the contact center industry.

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Shane Devitt

Shane Devitt is a seasoned Consultant at ContactCenterPRO Consulting, leveraging a rich background in marketing communication and customer engagement. With a Bachelor's degree from Bemidji State University, Shane brings a wealth of expertise in optimizing contact center performance. His adeptness in team building and customer satisfaction has yielded remarkable outcomes in various client projects, spanning audits, vendor selection, best practices, and agent retention. Shane's dedication to delivering quality results contributes significantly to the success and spirit of the ContactCenterPRO team.

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