Work From Home Audit
We audit over 120 work streams affected by moving your center to remote agents.
We provide a full GAP analysis, scorecard and roadmap that will guide you to industry best practices in the following categories:
Organizational Structure, Strategy and Planning, Recruiting, Screening, Onboarding, Training, Performance Management, Coaching, Employee Engagement and Technology.
Best Practices Consulting
We bring 10 years experience in setting up and running work at home contact centers to your organization.
We review your current state of operations to create a customized roadmap that aligns with your organization's goals.
We then provide guidance and support to research, design and implement new processes, technology and training to bring your center to industry standards.
Contact us to schedule a no-obligation initial consultation. Here we will learn about your current structure and goals and provide you guidance on how we can best provide support to you.
Maybe its being a sounding board for change or helping with low hanging fruit, maybe it's a full blown process of change. We tailor our service to your budget and needs.
Email Eric@ccproconsulting.com to learn more.