Our Work from Home and Contact Center Audit

At ContactCenterPRO, we conduct comprehensive audits encompassing over 120 work streams affected by transitioning your center to remote agents. Leveraging our extensive expertise, we provide a full GAP analysis, scorecard, and roadmap designed to lead you to industry best practices across various crucial categories:

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• Organizational Structure

• Strategy and Planning

• Recruiting

• Screening

• Onboarding

• Training

• Performance Management

• Coaching

• Employee Engagement

• Technology

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With a decade of experience in setting up and managing work-at-home contact centers, we bring invaluable insights to your organization.

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Our Approach

We begin by evaluating your current operational state to develop a tailored roadmap aligned with your organizational objectives. Our guidance extends to researching, designing, and implementing new processes, technologies, and training programs to elevate your center to industry standards.

Schedule a Consultation

Contact us to arrange a no-obligation initial consultation. During this session, we'll delve into your current structure and goals, offering guidance on how our services can best support you. Whether you require a sounding board for change, assistance with low-hanging fruit, or a comprehensive transformation process, we tailor our services to fit your budget and needs.

Email Shane@ccproconsulting.com to learn more and embark on the journey towards optimizing your contact center operations.