Best Practices - Technology Vendor Selection - Work at Home Strategies - Agent Engagement and Retention - Outsourcing Solutions.
CallCenterPro Consulting Services
Vendor Selection & Implementation
No-cost options available.
Selecting new vendors can be a daunting task. We simplify the process and bring you the best partners.
With over 25 years in the contact center industry, our experts help you find the technology or outsourcing vendors needed to meet and exceed your goals, while saving money and increasing performance.
At CallCenterPro Consulting, we combine our insights and skills; along with your unique challenges and goals to find you the perfect partners.
Requirements Documents / ROI
Implementation Project Management
We work with all the major players and most of the minor players, ensuring you get the best partner to meet your unique needs.
Agent Retention and Employee Engagement
Decrease Attrition Costs
Top companies have benefited from our unique process of identifying the root causes for attrition, then providing sound business solutions that can be implemented quickly and often times at low or no cost to the organization. Attrition costs contact centers countless resources and money, reducing attrition shows immediate return on investment.
Let us create a customized employment engagement and retention program that provides immediate ROI and increases in the custom experience.
At Home Agent Program Development
Send them Home
Moving to an at-home model, or want your at home program to provide better results? Start with us, we are the experts.
CallCenterPRO Consulting and our team have set up many successful at home agent programs for small companies, multi-billion dollar retailers, B2B companies and Fortune 500 clients.
We understand the different needs that an at home workforce require; and guide you through setting up industry best practices and processes to ensure your at-home program is an immediate success.
Contact Center Recruiting
We provide full leadership and executive recruiting services - exclusive to the Contact Center Industry. Supervisors, Managers, Directors, VP's, WFM, QA, Training and most other Contact Center leadership roles.
Direct Hire Recruiting Exclusive to Contact Centers.
Our Valued Partners
We represent almost every contact center software company
Changing technology can be a daunting task. With CallCenterPRO you work with technology experts to create requirements documents, ROI figures, RFP's and Decision Guides. We customize the process to your unique needs and ensure you get the best partner to meet your customer needs.
Over 100 more
Contact us and find how our services can benefit your company.
18995 45th Ave N
Plymouth, MN 55446