How Can We Help You?
At ContactCenterPRO, we help companies navigate the large, growing industry of contact center technology and outsourcing. Whether you need to upgrade your CCaaS, integrate AI, optimize your workforce, or find the right BPO partner, we ensure you make the best decision—without the guesswork.
What Makes Us Different:
✅ We’re a complementary consultant. Our services cost you nothing—you’ll never see a bill from us, and neither will your company. We fully represent 350+ vendors and are constantly adding more.
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✅ We’re your long-term partner. Unlike typical consultants, we don’t just get you to sign a contract and disappear. We stay with you through implementation, vendor negotiations, outsourcing partnerships, and beyond.
✅ We handle outsourcing selection, too. Need a trusted BPO for sales, support, or back-office services? We vet onshore, nearshore, and offshore providers to find the best fit for your goals, budget, and customer experience needs.
✅ We do the heavy lifting. From RFQs, RFPs, research, vendor due diligence, outsourcing evaluations, and best practices to project management and even busy work—we take it off your plate.
Whether you’re selecting new technology, optimizing operations, or outsourcing key services, we ensure your contact center is built for long-term success.
Exclusive Perks & Added Value
We don’t just connect you with great technology—we make sure you get the best overall experience.
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Access to Our Network. Work with vendors and other industry leaders we know and trust.
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A Free Set of Eyes. We offer unbiased evaluations to help you avoid costly mistakes.
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Executive Dinners & Industry Events. When you win, we celebrate. Success deserves a good meal.
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Complementary Trips & Team Building Events. Because business is better when it’s built on honest, trusted connections. and more fun!
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Customer Support Beyond the Sale. If you’ve used our services to source your technology, we remain available for research, troubleshooting, and for continuous optimization and support at no extra cost.
30+ Years of Expertise in Contact Center & BPO Management
We’ve been in your shoes. We understand the challenges, the vendors, the tech, and how to make it all work together. Our team has decades of experience in:
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-Contact Center Operations & Strategy
- Workforce Management & AI Integration
- Vendor Selection & Negotiation in both technology and outsourcing
- BPO Partnerships & Outsourcing Optimization
- Industry Best Practices & Implementation Support
