ContactCenterPRO Consulting Services

ContactCenterPRO
Consulting Services

Vendor Selection & Implementation

No-cost options available.  Average client saves over 25%.

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Selecting new vendors can be a daunting task.  We simplify the process and bring you the best partners.

With over 25 years in the contact center industry, our experts help you find the technology or outsourcing vendors needed to meet and exceed your goals, while saving money and increasing performance.  Our clients save between 25-60% by using our help in negotiation of pricing. 

At ContactCenterPRO Consulting, we combine our insights and skills; along with your unique challenges and goals to find you the perfect partners. 

• Technology Selection (CCaaS, WFM, AI, Headsets, Gamification, QA and more)

• Outsourcing Selection

• Requirements Documents / ROI

• RFI/RFP creation

• Decision Guides

• Vendor recommendations

• Implementation Project Management

We work with all the major players and most of the minor players, ensuring you get the best partner to meet your unique needs.   Because we understand every major contact center technology, we have the expertise to customize the solution to your unique challenges and get you the best price in the market. 

At Home Agent Program Development

Experts here to help

ContactCenterPRO has some of the top work from home experts in the country.  We start by assessing your current model and conduct a thorough 360 degree review of the following:

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• Technology

• Organizational Structure

• Recruiting & Screening

• On-boarding & Training

• Performance Management

• Leadership

• Communication

• Culture and Agent Engagement

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We provide a GAP analysis of your current model along with a comprehensive road map of change that will bring your work from home program to industry best practices.  

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We are also available for program improvement and consulting projects, policy and procedure writing, and contract leadership engagements. 

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Agent Retention and Employee Engagement

Decrease Attrition Costs

Top companies have benefited from our unique process of identifying the root causes for attrition, then providing sound business solutions that can be implemented quickly and often times at low or no cost to the organization.  Attrition costs contact centers countless resources and money, reducing attrition shows immediate return on investment.

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Let us create a customized employment engagement and retention program that provides immediate ROI and increases in the custom experience.