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ContactCenterPRO Consulting Services

Call Center Consulting - Technology Vendor Selection - Work from Home Consulting - Agent Engagement and Retention - Outsourcing Solutions. 

 

ContactCenterPRO
Consulting Services

Discover Our Expertise

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Vendor Selection & Implementation

No-cost options available.  Average client saves over 25%.

Selecting new vendors can be a daunting task.  We simplify the process and bring you the best partners.


With over 25 years in the contact center industry, our experts help you find the technology or outsourcing vendors needed to meet and exceed your goals, while saving money and increasing performance.  


At ContactCenterPRO Consulting, we combine our insights and skills; along with your unique challenges and goals to find you the perfect partners.  

  • Technology Selection

  • Outsourcing Selection

  • Requirements Documents / ROI

  • RFI/RFP creation

  • Decision Guides

  • Vendor recommendations

  • Implementation Project Management

We work with all the major players and most of the minor players, ensuring you get the best partner to meet your unique needs. 

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At Home Agent Program Development

Experts here to help

ContactCenterPRO has some of the top work from home experts in the country.  We start by assessing your current model and conduct a thorough 360 degree review of the following:

  • Technology

  • Organizational Structure

  • Recruiting & Screening

  • On-boarding & Training

  • Performance Management

  • Leadership

  • Communication

  • Culture and Agent Engagement

We provide a GAP analysis of your current model along with a comprehensive road map of change that will bring your work from home program to industry best practices.  

We are also available for program improvement and consulting projects, policy and procedure writing, and contract leadership engagements. 


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Agent Retention and Employee Engagement

Decrease Attrition Costs

Top companies have benefited from our unique process of identifying the root causes for attrition, then providing sound business solutions that can be implemented quickly and often times at low or no cost to the organization.  Attrition costs contact centers countless resources and money, reducing attrition shows immediate return on investment.

Let us create a customized employment engagement and retention program that provides immediate ROI and increases in the custom experience. 

 
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Contact Center Recruiting

www.CCRecruitingPRO.com

We provide full leadership and executive recruiting services - exclusive to the Contact Center Industry. Supervisors, Managers, Directors, VP's, WFM, QA, Training and most other Contact Center leadership roles.   

Direct Hire Recruiting Exclusive to Contact Centers. 

 
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Our Valued Partners

We represent almost every contact center software company

Changing technology can be a daunting task.  With ContactCenterPRO you work with technology experts to create requirements documents, ROI figures, RFP's and Decision Guides.  We customize the process to your unique needs and ensure you get the best partner to meet your customer needs. 

We are vendor agnostic and registered agents for over 240 technology companies. 

 

8X8

Bright Pattern

NICE InContact

TalkDesk

dialpad

Avaya

Cisco

Fuze

GENESYS

Mitel

Noble Systems

West

Calabrio

teleopti

Maintrax

Ring Central

Calusa 

Over 200 more

Contact Us

Contact us and find how our services can benefit your company.

18995 45th Ave N
Plymouth, MN 55446

612-281-6381

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612-281-6381

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