612-281-6381

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CallCenterPro Consulting

Best Practices - Technology Vendor Selection - Work at Home Strategies - Agent Engagement and Retention - Outsourcing Solutions. 

 

Contact Center Tech Summit & Happy Hour

Dec 17, 2019 3p-6:30p

Join us for one of the largest contact center networking events of the year. 

At this event you will learn about emerging trends in technology, Omni-Channel, the cloud, WFM, Quality Assurance, Gamification and speech analytics. 

After the event, please join us at 4:30 to enjoy free food, drinks, bocce ball and bowling along with the chance to network with other leaders in the contact center industry.  

Thank you Sponsors: CallCenterPRO Consulting, 8X8, Bright Pattern, Maintrax/HireTrax

THIS IS A FREE EVENT

 

CallCenterPro Consulting Services

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Vendor Selection & Implementation

No-cost options available.

Selecting new vendors can be a daunting task.  We simplify the process and bring you the best partners.


With over 25 years in the contact center industry, our experts help you find the technology or outsourcing vendors needed to meet and exceed your goals, while saving money and increasing performance.  


At CallCenterPro Consulting, we combine our insights and skills; along with your unique challenges and goals to find you the perfect partners.  

  • Technology Selection

  • Outsourcing Selection

  • Requirements Documents / ROI

  • RFI/RFP creation

  • Decision Guides

  • Vendor recommendations

  • Implementation Project Management

We work with all the major players and most of the minor players, ensuring you get the best partner to meet your unique needs. 

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Agent Retention and Employee Engagement

Decrease Attrition Costs

Top companies have benefited from our unique process of identifying the root causes for attrition, then providing sound business solutions that can be implemented quickly and often times at low or no cost to the organization.  Attrition costs contact centers countless resources and money, reducing attrition shows immediate return on investment.

Let us create a customizes employment engagement and retention program that provides immediate ROI and increases in the custom experience. 

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At Home Agent Program Development

Send them Home

Moving to an at-home model, or want your at home program to provide better results? Start with us, we are the experts. 

CallCenterPRO Consulting and our team have set up many successful at home agent programs for small companies, multi-billion dollar retailers, B2B companies and Fortune 500 clients.


We understand the different needs that an at home workforce require; and guide you through setting up industry best practices and processes to ensure your at-home program is an immediate success.

 

Contact Center Recruiting

www.CCRecruitingPRO.com

We provide full leadership and executive recruiting services - exclusive to the Contact Center Industry. Supervisors, Managers, Directors, VP's, WFM, QA, Training and most other Contact Center leadership roles.   

Direct Hire Recruiting Exclusive to Contact Centers. 

 

Our Valued Partners

We represent almost every contact center software company

Changing technology can be a daunting task.  With CallCenterPRO you work with technology experts to create requirements documents, ROI figures, RFP's and Decision Guides.  We customize the process to your unique needs and ensure you get the best partner to meet your customer needs. 

 

8X8

Bright Pattern

NICE InContact

TalkDesk

dialpad

Avaya

Cisco

Fuze

GENESYS

Mitel

Noble Systems

West

Calabrio

teleopti

Maintrax

Mitel

Calusa 

Over 100 more

Contact Us

Contact us and find how our services can benefit your company.

18995 45th Ave N
Plymouth, MN 55446

612-281-6381

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