The Right Technology in Contact Centers: A Key to Boosting Employee Satisfaction and Reducing BurnoutThe traditional contact center has transformed dramatically over the years. Once limited to handling customer service calls, contact...
Yes, You Are a Contact Center (Even If You Don’t Think So)—and Here’s Why It MattersIt’s a scene we see play out again and again: a small or mid-sized company fields customer questions by phone, sometimes via chat or...
UCaaS vs. CCaaS: Why It’s Not Just One or the Other—and How They Can Work Hand-in-HandIn the world of business communications, acronyms rule. Two of the biggest buzzwords you’ve probably heard are UCaaS (Unified...
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