2023 Tech Summit Slides

By Shane Devitt, Partner at ContactCenterPRO Consulting There's no sugarcoating it—customer expectations have evolved faster than most...

By Shane Devitt, Partner at ContactCenterPRO Consulting We’ve all seen the headlines.“AI is revolutionizing the contact center.”“Virtual...

By Shane Devitt, Partner at ContactCenterPRO Consulting When AI first entered the contact center world, it showed up as a novelty....