Join members of the contact center community as we learn about artificial intelligence use cases for contact centers. We will learn how artificial intelligence is changing the dynamics of customer   service and contact center operations.

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Learn about AI technology without the sales push – Share experiences - Leave with knowledge of what’s happening in AI as it relates to the contact center industry.

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Learn how AI supports:

· IVR—Automated attendant

· Self service

· Automation

· Automated quality assurance

· Agent assist

· Reporting analytics

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Virtual Happy Hour

All attendees will receive a bottle of wine shipped to their home for happy hour and trivia.

There will also be door prizes throughout and trivia at the end with over $3000 in prizes & gift cards.